WILLOWTIP ORDERING INSTRUCTIONS
- Credit Card non paypal orders are now accepted and available
- The website is using 100% secure SSL technology
- International Shipping is now calculated at the end of orders, added $2 per cd in most cases instead of listing items with world prices like the old website. Postage is also calculated at the end of orders for shirts.
- This website tracks inventory and removes items as soon as they sell out, virtually guaranteeing that all items listed are in stock.
1. What forms of payment do you accept?
The Willowtip Store accepts all major Credit Cards and orders through Paypal.
To order with Pay Pal you need to have a credit card or checking account. If you don't have a credit card you can send us an electronic check with pay pal through your bank account. Pay Pal is a free service that is simply amazing, to read and learn more about pay pal please check out www.paypal.com. If you can't order your items over the website we do accept mailorders. If you are interested in mailordering please email tipton@willowtip.com first and let us know what items you are interested in so they can be held for you. Well concealed cash and money orders are the only accepted forms of payment for mailorder, sorry no checks. IF possible, please order off of the website, it is much safer and makes things alot easier on us.
2. Is Pay Pal safe?
We have never had any problems with Paypal. It is a secure website, and also never reveals your credit card number to the person you are sending money to. So if you order through Willowtip, we will NEVER see your credit card number. Pay Pal is much more secure and easier for us than sending orders through the mail.
3. Why do you use Pay Pal ?
Paypal is easy, safe and costs us a lot less than a regular credit card machine would. This helps us keep our prices so low. Pay Pal also can offer more services like electronic checks that a credit card machnie can't.
4. I have placed my order on the website, now what?
When you place your order on the website we receive an email telling us that the order has been placed. Orders are almost always shipped the same business day they are received. When we ship your order you will receive an email from us letting your know your items were shipped.
5. What shipping method to you use to ship orders?
All compact disc orders are shipped first class mail by the United States Postal Service. Orders that include vinyl records are shipped via surface mail. All foreign orders are shipped airmail. Foreign orders of compact discs are shipped without a jewel case to keep shipping costs down.
6. Do the prices on the website include postage?
All prices that appear on the website are postage paid.
7. I live in a foreign country can I still order off of the website?
We have our system set up so that we can accept orders from all over the world. Please place your order in accordance to what territory you live in. Most compact discs are listed with a North America and a World price, if you are living outside of North America choose World.
8. Why is the compact disc I ordered not shrinkwrapped?
All the compact discs we ship are new and unplayed. However, many of the discs are not shrinkwrapped. Oftentimes labels send their discs to us raw and we assemble them into jewel cases ourselves. This is done by labels to save on shipping costs.
9. I have to order through regular mail, what do i do?
Please fill out all your ordering info online, just don't complete the payment in your shopping cart, then just print out your order from the website. If you are ordering non willowtip releases please list alternates. Please send money order or well concealed US cash only, checks are not accepted. Money orders should be made out to Willowtip.
10. How long will it take for me to get my order?
All orders are generally shipped the same business day they are placed. All Cd orders are shipped via first class mail. Depending on how close you are to Pittsburgh, PA it should take around 2-5 days to get your order after it is placed. If you have ordered vinyl records the order is shipped surface mail and this can take 3-14 days depending on where you live. Foreign orders are shipped airmail and generally it takes anywhere from 3 days to 3 weeks for orders to arrive depending on where you live. Global priority mail orders usually take 3-5 days max but can take longer depending on how long customs holds items. If you have questions about shipping times please see the USPS website for all delivery times and more shipping info www.usps.com
IF YOU HAVE ANY QUESTIONS NOT ANSWERED HERE PLEASE EMAIL tipton@willowtip.com
ACCURATE SHIPPING DESCRIPTIONS:
USA ORDERS:
1. Orders of 1-3 cd's are shipped first class mail.
2. Orders of 4 or more cd's are shipped Priority Mail. All orders of 4 or more cd's will ususally get items from our SHITBOX. The shitbox is filled with tons of free stuff. Some of the items found in the shitbox include zines, promo cd's, stickers, buttons, patches, candy, tv guides, just about anything that is laying around the office.
3. Any orders that include LP's are shipped surface/media mail
CANADA / MEXICO ORDERS:
1. All orders to Canada and Mexico are shipped with jewel cases and are postage paid
2. Orders of 1-6 cd's are shipped Airmail.
3. Orders of 7 or more cd's are shipped Global Priority Mail. Additionally, orders of 7 or more cd's get free stuff from the SHITBOX. Please read the description of the shitbox above.
4. Please spead the word about us in Canada and Mexico. I am not aware of any other distro that charges the same prices on orders to both Canada and Mexico as the US. There is no need for you guys to be paying more money for shipping, tell your friends to order from us.
INTERNATIONAL ORDERS:
1. With the new website instead of listing everything as a world price that is $2 higher, the store calculates shipping at the end of your order. It adds $2 shipping for each cd ordered, or in some cases more if it’s a digipak. Shipping is calculated at the end of the order now, but you end up paying the same as the old willowtip site.
2. If you order 1 cd it is shipped without the jewel case airmail.
3. If you order 2 cd's they are shipped global priority mail with the jewel cases, if your country accepts global priority mail (some countries like Italy and Greece do not accept global priority so your order, if your country does not accept global your order is shipped without cases)
4. If you order 4 or more cd's they are shipped global priority mail with jewel cases. Orders of 4 or more discs also get free stuff from the shitbox.
5. All orders are shipped with a low value and marked as promotionl items in order to help prevent customs charges.
WHAT IS A PREORDER ???
when you preorder an item this means that it will be shipped to you the day that we get it in from the pressing plant...oftentimes this is a month or two before the street date of a cd. this enables customers to get their cd's as soon as possible and not have to wait to buy them in the store. IF YOU PREORDER SOMETHING IT WILL BE SHIPPED TO YOU THE DAY THAT IT ARRIVES AND YOU WILL BE EMAILED WHEN IT SHIPS OR WE WILL POST ON OUR WEBSITE WHEN PREORDERS SHIP. Also, when you preorder items if you order other items in one order those items will ship and your preorder will ship separately as unless you are an international customer, in this case everything will ship at one time.
ALL ORDERS ARE SENT USPS AND CANNOT BE TRACKED, ALL SALES ARE FINAL WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN GOODS. FOREIGN ORDERS PLEASE BE AWARE OF POSSIBLE CUSTOMS PROBLEMS.